Digital transformation roadmap

Use before requesting a proposal or signing a build contract — no PDF required. Mesopo teams in Erbil, Baghdad, and Basra use this list to reduce discovery gaps and payment surprises.

Phase 0–3

Phase 0: Discovery — process maps, payment samples, RTL language matrix.
Phase 1: Arabic invoicing and core ERP live — inventory trusted in Basra.
Phase 2: FIB/FastPay online payments linked to invoices and ecommerce.
Phase 3: Customer portals, AI deflection, or mobile apps as justified.
Governance: steering committee with Baghdad HQ and Erbil branch reps.
Metrics: qualitative milestones — sandbox passed, training completed, not vanity KPIs.
Risk register: gateway delays, data quality, staff turnover mitigations.
Mesopo review gates before each phase budget release — no fabricated stats.